What is QA? 

In eLearning, Quality Assurance (QA) is the iterative process of reviewing content before sharing it with learners. At GuyKat, we conduct internal and external QA to ensure high quality and levels of innovation. 

Here’s why an effective QA process is vital for your eLearning.

Internal QA

Once a version of content is complete, we send it to the internal review team. We take a multi-discipline approach towards our QA to benefit from broad expertise.

We focus on three major categories:

  • Scripting – The text needs to communicate the subject matter clearly, in a way that suits the learner’s knowledge level. It needs to be grammatically correct and inspire the learner to progress through the material.
  • User Interface (UI) – Graphics and design help to craft the narrative and engage learners. They must visually communicate the subject matter and represent the client’s branding. We need to make it easy for the learner to learn.
  • User Experience (UX) – The functionality of interactive eLearning is one of the most important focuses. Testing ensures that the flow of the module is smooth and enables the learning journey. Interactions and engagements add flair and must run without any glitches.

External QA 

After performing our internal reviews, it’s the client’s turn. Depending on the level of development chosen, clients can have 2-5 rounds of feedback for their content. This is a key step in our collaboration on a project. It’s your last chance to check that our work meets your expectations before launch. 

If needed, we’re happy to implement minor changes (e.g., text or graphics) to enhance the learning experience. We understand that you might spot new tweaks when seeing your eLearning come to life for the first time. However, it’s vital to avoid fundamental redesign. The higher your engagement in earlier stages of the project, such as storyboarding, the smoother this process will be.

GuyKat tips:

  • Be confident in communicating your expectations and identifying any specific areas for improvement. Changes are much more effective when the issue and goal is made clear.
  • Enlist someone from your target audience to review your content. Fresh eyes may spot things that those buried in the detail could miss.

The Importance of QA

Successful eLearning requires rigorous testing, particularly when it involves advanced functionality and interactions. It ensures that your eLearning performs consistently and intuitively.

Done well, QA is the difference between having an imperfect version of what you asked for and having a perfect version of what you need.

Related content: Building a Collaborative Partnership with Your eLearning Content Provider