Implementing a successful Learning Platform is no easy feat – it takes a team! When implementing your platform, it’s essential to establish user responsibilities. You need to understand the different admin levels available since these can significantly impact user experience. 

Often, clients’ frustration with their Learning System stems from either:

  1. Their system being too restricted – leading to issues such as course authors being unable to update courses or team leads being unable to run reports. This creates surplus work for the system Admin.
  2. Their system being too open – meaning learners can accidentally interfere with, or even damage, the intended system set-up.

These issues can be avoided by understanding the permissions associated with user levels and assigning them strategically. The steps in this article are specific to Docebo but the principals undoubtedly apply to all Learning Platforms. 

Docebo employs a user hierarchy, made up of different user levels categorised by their platform permissions. You can leverage these to avoid overloading your Admin with the responsibility of all platform activities (especially when this involves extra features). 

Your users can work together to spread the load when you utilise the user levels: 

  • Users 
  • Power Users
  • Superadmins

Let’s dive into each level! 


The majority of people using your platform are likely to be basic Users. Their experience will be determined by their access to the platform’s functions, set up by a Power User or Superadmin. Your Users will have basic authorised permissions, such as attending courses or learning plans and accessing training material. They will not be able to access the Admin Menu or manage any platform features, apps, or settings. 

Put simply, your Users are here to learn. 

Power Users

Power Users are a level up from your basic Users. Leveraging Power Users can be a great strategy if you want to offer autonomy for managing certain groups of users, branches, or courses. Power Users will have a specific subset of permissions, determined by a Superadmin. They will be able to access the Admin Menu but their visibility will be limited to their allowed permissions. 

GuyKat Tip: You can set up your ideal Power User profile and assign it to as many Power Users as you need. You can also assign multiple profiles to a single Power User, giving them all of the permissions outlined in these profiles.


Superadmin Users are the highest functioning users in your platform and have the greatest amount of access. They are the people who lead and maintain your platform throughout its journey. Superadmins will be able to access and configure all platform settings, features, applications, and integrations – including the platform’s look and feel. They can access all areas of the platform through the Admin Menu and there is no way of limiting their permissions.

GuyKat Tip: Superadmins have the greatest responsibility, so choose wisely! We recommend that you select 1-3 individuals to ensure the cohesive management of your platform. 

So, why should you be leveraging these user levels? 

If you want your users to have the right amount of influence over your Learning Platform, it’s vital to assign user levels strategically. This can elevate your system by providing you with more integrated management. 

Leveraging Power Users and Superadmins can help with scaling your platform – you can more easily delegate tasks and establish accountability. Power Users have customisable permissions that can relieve your Superadmin of time-consuming activities. sharing the responsibility of maintaining and improving your Learning Platform.