Docebo admin training for Merz Aesthetics
Who are Merz Aesthetics?
Merz Aesthetics is a global healthcare company with a rich history of over 110 years, still run by the same family today. Merz prioritises purpose over profit, focusing on supporting healthcare professionals through education and insights. Their goal is to equip experts with the latest clinical practices to deliver trusted results.
We’ve had the privilege of supporting the development of Merz’s customer learning platform, MAX Merz Aesthetics Exchange, on Docebo. This platform was created to be an unparalleled resource for their expert customers, grounded in trusted, science-based aesthetics.
The Need for Scalable Docebo Admin Training
As the global rollout of MAX across multiple languages neared completion, Merz identified a critical next step: upskilling the internal employees who would manage and maintain the platform in their roles as Power Users and Superadmins.
Traditionally, this kind of admin training is delivered through live sessions, either via calls with platform specialists or in person, where employees gather together to walk through the Docebo features. But with increasingly remote workforces and the challenge of retaining large amounts of information in just a couple of days, this approach posed clear limitations.
GuyKat’s Custom Docebo Training Solution
To solve this, we proposed to create bespoke, on-demand training modules tailored to Merz’s unique Docebo setup. The strategy was simple but powerful, pairing our Platform Consultants with our Instructional Designers to produce relevant, engaging training content.
Together, we developed a structure that broke down the complexity of the platform into 13 shorter, focused modules. These were designed to be digestible, easy to revisit, and directly aligned with real-life tasks Merz admins perform regularly.
Designed for Clarity, Built for Learners
Each module followed three core principles:
- Visually engaging and on-brand, using Merz’s design language, to make the content feel familiar and accessible
- Task-based and practical, featuring real platform screenshots and walkthrough videos to guide learners through the more complex processes
- Modular and flexible, allowing admins to learn at their own pace and revisit content whenever they need it
Future-Proof and Ready to Scale
Crucially, this learning solution was built with the future in mind.
The modules are easy to update as the platform evolves, and the structure supports localisation for other languages, setting the stage for global consistency and reach.
By blending platform knowledge with expert learning design, we created something that goes beyond documentation, it’s a sustainable, engaging way to build long-term capability.
We’re proud of what we’ve built with Merz and excited to create more tailored training solutions for our Docebo clients. After all, great learning isn’t just about delivering information, it’s about making it accessible, memorable, and built to last.
Docebo admin training for Merz Aesthetics Blog Post written by Aleks Tuneski – Instructional Designer at GuyKat
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