How Jack Henry rolled out an end-to-end mobile strategy with GuyKat and Docebo
Mobile learning isn’t a nice-to-have anymore, it’s how people actually learn.
That was the thinking behind Jack Henry’s decision to look at their mobile strategy, partnering with GuyKat and Docebo to deliver a fully modern, multi-device learning experience that meets employees wherever they are.
Who is Jack Henry and Who Are Their Learners?
Jack Henry is a leading fintech organisation providing an extensive suite of technology services to financial institutions across the United States. Their offering spans digital banking, payment processing, lending platforms, and fraud-risk management. All designed to help banks and credit unions operate more efficiently in an increasingly digital world.
Internally, Jack Henry supports a diverse learning audience of more than 7,000 employees. These learners represent a wide mix of roles, including technical teams, support functions, operations, leadership, sales, and client-facing staff. A large portion of their workforce travels regularly to meet clients, making mobile access to learning not just a nice to have but essential.
Jack Henry’s learning strategy is rooted in Talent Development, with a clear focus on empowering employees to stay equipped for today’s demands and prepared for tomorrow’s challenges.
The Solution: Partnering with GuyKat & Docebo
To deliver on this vision, Jack Henry teamed up with GuyKat, leveraging their expertise in UX/UI design and Docebo implementations.
Together, they built a multi-device learning strategy designed for the real-world workflows of Jack Henry’s associates. Here’s what the transformation involved:
-
System configuration and rollout support: GuyKat supplemented Docebo’s migration with hands-on admin support, helping ensure the transition was smooth and efficient.
-
Improved user experience: A custom menu with intuitive dropdown navigation and multiple homepages tailored for different user roles (learners vs. managers) made browsing and discovering content easier.
-
Responsive design: GuyKat created pages that worked seamlessly across desktop, tablet, and mobile browsers.
-
Branded mobile app rollout: Rather than redirecting users to generic external learning sites, Jack Henry launched a customised mobile app so employees and contractors could access training “on the go”.
-
Prioritized learning and personalization: With personalization already a key feature of Docebo, learning paths could be tailored, helping learners focus on content that matters most to their role and development.
The Impact
Thanks to this collaboration, Jack Henry successfully enabled their employees to learn from anywhere, on any device.
The new intuitive navigation and personalised content help learners find what they need quickly. And importabntly, that learning reflects Jack Henry’s identity and values, reinforcing a culture of continuous improvement and empowerment.
Why This Matters
Jack Henry’s story is more than a case study, it’s a blueprint for how organisations can modernize their learning infrastructure to keep pace with changing work patterns, digital transformation, and evolving employee needs.
Some key takeaways:
-
As remote work, travel and hybrid working become standard, learning platforms must support multi-device access natively.
-
Without good UX, personalization, and flexible delivery, engagement can suffer.
-
Partnering with experienced partner (like GuyKat) can make a huge difference in design, navigation, branding, and rollout logistics.
-
Investing in internal learning is an investment in people.
So, if you want to learn more about how to get started, speak to us today!