“If you always do what you’ve always done, you’ll always get what you always have“
We are proud of what we do. But we still like to get better as we go on. To do this we listen to client feedback. As part of our RAID (Rapidly Applied Instructional Design) methodology the last step at the end of an engagement is to get structured feedback from our clients. We do it as an online questionnaire so we cannot influence their answers. We solicit some open ended questions which can give us qood insights. We also have some standard survey graded questions about how we have done.
The detailed results are commercially sensitive. However, the one really gratifying headline stat that stood out in 2012-13 was:- we either ‘Met’ or ‘Exceeded’ Client Expectations on 100% of survey returns*.Nobody expressed a neutral or negative opinion of our work. We’re working hard to make sure we always ‘Exceed’ client expectations. Obviously, the higher we set those expectations the harder it becomes. It’s still what we shoot for. If your eLearning vendor isn’t meeting or exceeding your expectations, then why not give us a go?
Comments are closed.