Build a Social Learning Hub in Docebo (the right way)
How GuyKat can help you build a social learning strategy that works
If you’ve ever heard, “We’d like to create a social learning hub,” you’ll know that’s both exciting and… slightly terrifying.
Social learning can transform how people learn at work but only if the experience is thoughtful, governed, and genuinely useful.
On Docebo, your social engine is the Community Hub. It allows your learners to ask questions and share knowledge within curated spaces that don’t feel like a dumping ground. This allows you to integrate a social learning environment directly into your Docebo platform.
There's also the option to leverage channels, if you want to include a social element widget within your existing custom pages, to enable your learners to ask questions and share assets, encouraging collaborative learning.
Done right, Communities and Channels are a great way to power social learning online. But how do you get it right the first time? We can share some tried-and-tested best practices we use when we help clients launch and sustain social learning at scale.
What is a “Social Learning Hub” in Docebo?
Think of it as the first step to learning from your people and making social learning part of everyday work.
- Communities for curated themes and spaces, with the ability to limit access to those who really need it. With communities geography is no longer a barrier as peers can connect around the world.
- Channels to upload quick wins, comment or recommend content based on interests and roles. Channels can include user-generated content so it’s completely unique to your organisation.
- Expert Q&A where your learners can ask subject-matter experts, receive fast, reliable guidance, and the published Q&A helps others learn from the same question.
- Gamification to nudge contributions and encourage participation through badges or rewards.
The goal isn’t more content. It’s faster problem-solving and better decisions because the right knowledge is discoverable, current, and trusted.
The business case (in one minute)
Reduce support tickets and repeat questions.
New starters land in curated channels with day-one essentials at their fingertips.
De-risk key-person dependency and capture all their expert answers.
Boost engagement with threads that link back to courses.
Proven impact with increased time-to-competence.
Helps fuel social learning where learners can connect with each other.
What’s the rollout?
We’ve created social hubs across industries, so we know where the snags are.
1) Design the experience before you build: Jump on a call with us to discuss and define your use case. You might want to map audiences to community spaces or channels (by role, region, journey stage). Avoid launching to everyone with everything, it’s better to create a personalised learning experience for your users.
2) See value on day one: Work with us to help you pre-load your Docebo with small nuggets like FAQs or 90-second demos. A blank hub will kill your momentum! Then, it’s over to you to make contributing effortless.
3) Build trust: Work with our team to develop a community governance strategy. Allocate experts and moderators to moderate lightly and curate actively to pin evergreen content in community spaces and archive stale, outdated contributions in channels.
Then, measure what matters through Insights dashboards, custom reports and quarterly health checks, turning your engagement data into demonstrable ROI.
Are you ready to build your hub?
If “We’d like to create a social learning hub” is on your roadmap, we’ll help you design it for outcomes, not noise.
We can jump in at any stage, from shaping your community strategy to full build-and-launch in Docebo, including content and insights dashboards for reporting.
Want a quick sanity check on your current plan? Share your list of audiences and goals and we’ll suggest a streamlined plan to get traction fast.
Learn More
GuyKat are Docebo’s longest standing partner. We have provided award-winning professional services and consulting to some of Docebo’s largest clients. GuyKat is passionate that project success comes from a great platform mixed with great content.
See our full list of Docebo Services
See how we helped Nord Anglia set up communitites in our Case Study
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A Platform That Works for Everyone
How Nord Anglia Transformed Learning with GuyKat
Nord Anglia Education is a premium international school group with over 80 schools in 33 countries. They believe outstanding teachers make outstanding schools and that means investing heavily in the professional development of their staff.
To deliver a world-class education, Nord Anglia needed a scalable, intuitive learning platform that could grow alongside their global organisation. With a strong emphasis on collaboration and continuous development, they turned to Docebo and to GuyKat to make it happen.
What was the challenge?
As Nord Anglia Education grew, so did its library of onboarding and training content. But with so many users, from teachers to administrators, learners were struggling to find the resources relevant to them. Engagement was inconsistent, and the platform needed a smarter structure to support their goals.
Our Solution: Designed for Scale, Built for People
1. A Smarter Navigation System
We developed a custom drop-down mega menu using HTML and CSS, giving users the ability to filter content by school, topic, or type.
2. Custom Templates for Flexibility
We created branded, easy-to-edit widget templates, complete with detailed documentation and training. This meant any admin could maintain and update the platform independently.
3. A true social learning space
With a clear strategy to support Docebo Communities, we gave learners across continents the opportunity to connect, share knowledge, and support each other. This evolved from a content repository into a true social learning space.
What was the impact?
All these changes helped boost user engagement from just 20% to an incredible 94% post-launch.
The transformation has already delivered measurable impact, from time saved on admin tasks to significantly higher learner engagement. And this is just the beginning. With plans to integrate Docebo with their HR platform, Nord Anglia Education is preparing for a fully personalised learning journey aligned with career progression.
“GuyKat supports us to make our platform fly.”
— Vicky Wheeldon, Learning Experience Designer, Nord Anglia Education
Why did it work?
At the heart of this transformation was true collaboration. Nord Anglia’s team brought curiosity, clarity, and commitment to the project, working closely with us to create a platform that truly meets their learners’ needs.
“It’s been a wonderful partnership because we can talk openly about what we need and get to the bottom of it… they suggest what has worked elsewhere and support us.”
— Julia Gallois, Learning Experience Designer, Nord Anglia Education
We believe great learning experiences don’t happen by accident, they are designed with purpose. That’s why we’re proud of what we’ve achieved with Nord Anglia, and why we’re excited to keep helping organisations around the world make learning more accessible, effective, and engaging.
Want to learn more?
Want to see what’s possible when learning platforms are built with people in mind?
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📖 Learn more about Nord Anglia Education's story on Docebo
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The importance of Social Learning
'Social Learning' has been a buzz phrase for some time and L&D departments may feel under pressure to 'do social learning'. It's important to remember that it won’t be appropriate for every learning need. There is a time and a place. However, in the right circumstances encouraging social learning can be a great enabler for performance enhancement.
What is Social Learning? In simple terms, Social Learning takes place when we learn from observation of others; by watching their behaviours and the consequences or outcomes they lead to. For example, a small child might learn by observing the unruly behaviour of a sibling and the subsequent reprimand by a parent.
If you’re interested to learn more, we’d suggest starting with Albert Bandura’s early work which is often associated with the theory.
Social Learning has always been important; after all it is probably one of the oldest and most natural ways in which people learn. More recently though we’ve witnessed two significant step changes in its application:
- Firstly, advancements in digital technologies have led to a plethora of widely available social and/or collaborative technologies.
- Secondly, we’ve seen a vast increase in organisations who are recognising, embedding & encouraging social learning within their workplace.
We all regularly learn from our peers, regardless of their location or function, using social learning technologies such as wikis, instant messaging, discussion forums and even video. Nowadays, when we talk of 'social learning' in the L&D space, typically we mean social learning using digital technology. This is a narrower definition than the academic one.
What are the benefits of Social Learning?
- Social Learning encourages collaboration in the workplace - if you have an expert (or someone who can help) within your organisation, why would you go anywhere else?
- Beyond the technology investment, the learning itself is often free or of minimal cost.
- Social learning enables you to learn at the point of need and put that learning into action quickly.
- It’s often quick; so has minimal impact on a learner’s working day.
Does Guykat help implement Social Learning? Social Learning is very high on our agenda at GuyKat. We’ve already developed a number of technologies that enable us to build innovative social interactions into our eLearning content. This is an exciting option for our clients. Combining both social and traditional eLearning adds to the learner’s enjoyment of the module, whilst potentially increasing their retention of the content. Done well, this ultimately leads to an increased return on investment.
Do we practice Social Learning internally? Absolutely! We don’t think that GuyKat could function without it! We’re a very supportive team and have created a fantastic culture for collaboration and sharing. We’re quite diverse, in terms of our location, experience and specialism so we tend to make very good use of our messaging forum.
"It never ceases to amaze me how there is always someone there who is able to help here at GuyKat",- says our Learning and Development Consultant Claire Kirkby-Webb.
If you want to learn more how GuyKat can help you implement Social Learning into your daily corporate life, please contact claire.kirkby-webb@guykat.com