If you’ve ever heard, “We’d like to create a social learning hub,” you’ll know that’s both exciting and… slightly terrifying. 

Social learning can transform how people learn at work but only if the experience is thoughtful, governed, and genuinely useful.

On Docebo, your social engine is the Community Hub. It allows your learners to ask questions and share knowledge within curated spaces that don’t feel like a dumping ground. This allows you to integrate a social learning environment directly into your Docebo platform.

There’s also the option to leverage channels, if you want to include a social element widget within your existing custom pages, to enable your learners to ask questions and share assets, encouraging collaborative learning.

Done right, Communities and Channels are a great way to power social learning online. But how do you get it right the first time? We can share some tried-and-tested best practices we use when we help clients launch and sustain social learning at scale.

What is a “Social Learning Hub” in Docebo?

Think of it as the first step to learning from your people and making social learning part of everyday work.

• Communities for curated themes and spaces, with the ability to limit access to those who really need it. With communities geography is no longer a barrier as peers can connect around the world. 
• Channels to upload quick wins, comment or recommend content based on interests and roles. Channels can include user-generated content so it’s completely unique to your organisation.
• Expert Q&A where your learners can ask subject-matter experts, receive fast, reliable guidance, and the published Q&A helps others learn from the same question.
• Gamification to nudge contributions and encourage participation through badges or rewards. 

The goal isn’t more content. It’s faster problem-solving and better decisions because the right knowledge is discoverable, current, and trusted.

The business case (in one minute)

Reduce support tickets and repeat questions.

New starters land in curated channels with day-one essentials at their fingertips.

De-risk key-person dependency and capture all their expert answers.

Boost engagement with threads that link back to courses.

Proven impact with increased time-to-competence.

Helps fuel social learning where learners can connect with each other.

What’s the rollout? 

We’ve created social hubs across industries, so we know where the snags are.

1) Design the experience before you build: Jump on a call with us to discuss and define your use case. You might want to map audiences to community spaces or channels (by role, region, journey stage). Avoid launching to everyone with everything, it’s better to create a personalised learning experience for your users. 

2) See value on day one: Work with us to help you pre-load your Docebo with small nuggets like FAQs or 90-second demos. A blank hub will kill your momentum! Then, it’s over to you to make contributing effortless.

3) Build trust: Work with our team to develop a community governance strategy. Allocate experts and moderators to moderate lightly and curate actively to pin evergreen content in community spaces and archive stale, outdated contributions in channels.

Then, measure what matters through Insights dashboards, custom reports and quarterly health checks, turning your engagement data into demonstrable ROI.

Are you ready to build your hub?

If “We’d like to create a social learning hub” is on your roadmap, we’ll help you design it for outcomes, not noise. 

We can jump in at any stage, from shaping your community strategy to full build-and-launch in Docebo, including content and insights dashboards for reporting. 

Want a quick sanity check on your current plan? Share your list of audiences and goals and we’ll suggest a streamlined plan to get traction fast.

Learn More

GuyKat are Docebo’s longest standing partner. We have provided award-winning professional services and consulting to some of Docebo’s largest clients. GuyKat is passionate that project success comes from a great platform mixed with great content. 

See our full list of Docebo Services 

See how we helped Nord Anglia set up communitites in our Case Study

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