What's the need? 

Many clients wish to operate system administration in house, but also want to keep this a low-cost option. Most admin tasks can be completed by somebody in a junior/administrative pay-band, but more complex tasks would need to be carried out by someone in a senior/managerial pay-band.

It does not make economic sense to have someone of the higher grade on payroll all year for the infrequent times the higher level of expertise is required.

Having a support contract in place with Docebo experts is a cost-effective way of bridging the capability gap for your system administrators on the occasions their capability or capacity are stretched.

Our services:

Clients may purchase an annual support contract for ‘x’ man-days work a month.

Support queries are channeled to the most appropriate resource in our team to handle the particular request, so you are accessing a wide pool of Docebo experts with a diverse range of specific expertise. ‘X’ will vary depending on the complexity of your set-up and specific needs.

As the customer, you also have the certainty that you have access to cover and support in the event of emergency or staff absence.

We're passionate about our customer success. We don't want our clients to see us as a supplier. We want them to see us as a partner.